Cancellation Policy

Payment must be made before the first session. Once tuition has commenced, there are no refunds for the cancellation of sessions by the client prior to completion of the course. However, the course is flexible in terms of illness and holidays, and sessions can be rescheduled for an alternative date if the client provides the notice of the cancellation of the session to us. The course of sessions can commence at any time of year. The details on minimum and related policies are as follow:

 

Minimum 48-hour notice

We should receive a minimum of 48-hour notice if clients want to cancel a session. If the minimum notice is given, you will not be charged.

 

48-hour notice is not given

If a client provides a cancellation notice within less than the 48-hour notice, for example the tutor is informed 24-hours before the session, then that session must be rescheduled for a later date.

 

Last Minute Cancellations

You will be charged for last minute cancellations, including if the tutor is en route to the session or if they arrive at the place of tuition and you are not present. The session will be included in the timesheet and Toranj Tuition will invoice you.

 

Frequent cancellations

Please be mindful that maintaining regular tutoring sessions is important to improve educational attainment. While our agency represents the interest of both client and tutor, if sessions are regularly cancelled by the client (regardless of the length of notice given) and our tutor raises concerns with us, we may terminate the client’s contract.